NATIONWIDE SHIPPING / DELIVERY
- Free standard shipping on all orders of $139 or more within continental United States. All orders ship Standard/Ground. Subject to change without notice. Exclusions apply to Hawaii and Alaska.
- If order includes one or more products with a future ship date, entire order will ship following receipt of all products. Additional shipping charges will incur for advanced shipping
- iBaby_co, Inc. is not responsible for any delays, lost shipment, damaged products during transit and delivery by courier service, or products delivered to an old or wrong address by the courier service and/or provided by the customer. Please inquire and file a claim directly to the freight company.
- Previous customers are responsible for updating iBaby_co, Inc. with the most current address if it has changed recently; otherwise, orders will be processed and shipped to the last known address on file.
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If you receive an incorrect product from your event order, please contact us within 5 days of the date the courier tracking shows your package as delivered. If we are notified within this 5-day period, we will gladly provide a free return shipping label for the incorrect item. Please note that after 5 days from the delivery date, we will no longer provide a complimentary return label, and any return shipping costs will be the customer’s responsibility. We strongly recommend checking your order promptly upon delivery to ensure all items are correct.
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Incorrect Item(s):
We do not offer substitution or replacement shipments for incorrect items. We will provide a free return label for eligible returns, but the correct item must be purchased through a separate order. We do not ship replacement items in exchange for returned items. -
Incorrect Item(s) – Refund Policy
Once the incorrect item(s) are received and pass our internal inspection, a refund will be issued to the original payment method. Store credit is also available upon request. Please allow 3–5 business days for the refund to appear, depending on your financial institution.
INTERNATIONAL SHIPMENTS
- We do not ship internationally at this time