Return Request Policy
You have 5 days from the date your order is marked “Delivered” by the courier or picked up in-store to request a return.
After this 5-day window, we are unable to accept return or refund requests.
Change-of-Mind Returns
If you are returning an item due to a change of mind:
- A 10% restocking fee per item will be deducted from your store credit.
- Original shipping fees are non-refundable.
- You are responsible for the return shipping cost, unless otherwise stated.
Non-Returnable Items
The following items are final sale and not eligible for return:
- Hattung SayHouse Panel
- SayPen
- Beddings
- Vitamin Collection products
- Discounted or sale items
- Squishies, Wax Balls & Key Cap Clickers
- Food items
Item Condition Requirements
All returned items must:
- Have original tags attached
- Be in the same condition as originally shipped
- Include all original packaging, boxes, accessories, and parts
- Show no signs of use, washing, wearing, or opening
Returns that do not meet these requirements may be rejected. If rejected and would like to receive the products back, a shipping fee by the courier rate (USPS, FedEx, UPS) will apply or a shipping label must be provided to us.
Return Shipping
iBaby_co, Inc. is not responsible for items that are lost or damaged during return shipping. Customers are responsible for filing a claim directly with the shipping carrier.
If a prepaid return label is provided by iBaby_co, Inc., applicable freight/return shipping charges will be deducted from the issued store credit, unless the return is due to an error on our part.
Country of Origin
We do not accept returns based on a product's country of manufacture, including but not limited to Made in Korea, Made in China, or Made in Europe.
Products sold by iBaby_co, Inc. are sourced from multiple countries.
How to Request a Return
To request a return, email us within the applicable 5-day period and include:
- Your full name
- Your order number
- The product(s) you wish to return
Once your return is approved, we will provide further return instructions.
Refund Processing
All returned items will undergo an inspection upon receipt.
For approved standard returns, store credit will be issued within 5–7 business days after inspection.
Store credit is issued in the form of a digital gift card valid for 1 year from the date of issue.
Exception: Refunds for incorrect item(s) received due to an error on our end are handled separately under our Incorrect Item Policy.
Cancellation Policy
Order Cancellation Policy
We process orders very quickly, often shortly after they are placed, depending on product availability. Customers have a 1-hour window from the time the order is placed to request a cancellation for any reason. After the 1-hour window, no cancellations will be accepted for any reason. Please note: Even if the 1-hour window has not passed, an order cannot be canceled once our team has picked the items and begun the packing process. Sale and discounted items are final sale and cannot be canceled, modified, returned, or refunded.