We offer a 5 day pick up and hold period which in these 5 days, should the order become damaged, stolen, or lost, iBABY_CO, INC. shall be fully responsible. However, after the 5-day period, in an event of above losses, we are not reliable or responsible for refunds and/or replacements. 

Please kindly remember to pick up in a timely manner.

For holds to combine ship, please note the same 5-day period applies to the first ordered product(s) and the 5-day period begins after the last waiting product is received on our end.